Intermedia’s VoIP services

Intermedia is a provider of cloud-based communication and collaboration solutions for businesses of all sizes. Their Voice over Internet Protocol (VoIP) services are among the most popular products offered by the company. VoIP is a cost-effective alternative to traditional phone systems that allows businesses to communicate with customers, clients, and employees from anywhere in the world.

Intermedia’s VoIP services are packed with features and benefits, including unlimited domestic calling, mobile app integration, and advanced call management tools. Their services also come with a dedicated team of experts who provide ongoing support and maintenance.

Cons:

Although all of these pro’s here are some cons we have found:

Call parking – they don’t allow one button for parking and one button for picking up the call, that may cause confusion for some clients, as most other providers do have it on the same button.

Phones– compare to other providers they have a limited array of templates that are compatible with their system. Companies that already have phones , wouldn’t want to purchase new phones nor get to new phones.

Wallpaper– although, not maybe people, mind this feature , we like to add this for looks and feel, it’s nice to have your own logo on the phone, unfortunately, in this system it’s not allowed, and need to do it manually on each phone.

Extra costs– need to pay attention to many addons or extra fees they don’t include not mention when getting the service. You should ask , and be aware of anything you add , including new numbers / porting numbers, and call attendant / IVR .

Real reviews

from Intermedia’s VoIP services customers highlight the reliability and ease of use of the service. One customer noted, “The quality of the phone system is exceptional, and the price is unbeatable. The user interface is very user-friendly, and we’ve had no issues with dropped calls or connectivity.”

Another customer praised the customer support they received from Intermedia, saying, “The support team is incredibly knowledgeable and responsive. They helped us troubleshoot some issues we were having with call routing and ensured that everything was up and running smoothly.”

Intermedia’s VoIP services are also highly customizable, allowing businesses to tailor the service to meet their specific needs. One customer wrote, “We love the flexibility of the service. We were able to choose the features that we needed and exclude the ones we didn’t. This made it easy for us to get the most out of the service while keeping costs low.”

In addition to the features mentioned above, Intermedia’s VoIP services also include conference calling, voicemail, auto-attendant, and call recording. These features help businesses improve their communication and collaboration with their employees and customers.

Overall, Intermedia’s VoIP services are an excellent choice for businesses looking to modernize their communication systems while keeping costs low. With their advanced features, reliable service, and exceptional customer support, it’s no wonder why Intermedia is a leading provider of VoIP services.